Privacy Policy

FluencyCare ("we," "our," or "us") operates the Minnesota Behavioral Health Directory at fluencycare.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Information You Provide

• Account Information: When providers register, we collect email addresses for authentication purposes.
• Provider Listings: Treatment providers who register submit business information including organization name, address, phone number, services offered, and insurance accepted.
• Contact Information: If you contact us directly, we may receive your name, email address, and the contents of your message.

Information Collected Automatically

• Search Queries: We log search terms to improve our directory and understand user needs. Search logs do not contain personally identifiable information.
• Usage Data: We collect information about how you access and use the website, including pages viewed and features used.
• Device Information: We may collect information about your device, browser type, and IP address.

How We Use Your Information

We use the information we collect to:

• Operate and maintain the directory
• Process provider registrations and listings
• Respond to inquiries and provide support
• Improve our services and user experience
• Send administrative communications (e.g., listing approval status)
• Detect and prevent fraud or abuse

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Public Provider Listings: Approved provider information is publicly displayed in the directory.
• Service Providers: We may share information with third-party vendors who assist in operating our website (e.g., hosting, email services).
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of non-essential communications

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We use the following third-party services:

• OpenStreetMap: For interactive maps
• Language selection: For language translation services

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us using the contact form in the footer of any page.

FluencyCare
A service of Fluency Digital Inc